Cannot login after trying to run as service

General discussion about Blue Iris

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kengrome
Posts: 5
Joined: Tue Aug 03, 2021 3:01 am

Cannot login after trying to run as service

I have BI running on an old computer. I just got a new computer, installed BI5 on it in demo mode, and was running it normally with two cameras and no problems. Then I tried configuring it as a service, and that's when the problem arose: now I cannot login to the console or to UI3 ...

So I tried uninstalling and reinstalling, but I keep running into the same issue: no matching user/pw. Then I tried to login to console with the user/pass fields blank, and this does not give me an error -- but it also does not open the console. Instead nothing happens -- no new windows, no errors, nothing.

What can I do to get it working again?

paulhelen
Posts: 10
Joined: Wed May 26, 2021 9:26 am
Location: uk

Re: Cannot login after trying to run as service

Post by paulhelen » Tue Aug 17, 2021 10:45 pm

The service Password is the same as your windows login and the UI3 login is one that you set in the settings of blue iris hope this helps :D

Win 10 Intel Core i9-9820X CPU @ 3.30GHz 3.30 48.0 GB DDR4 4K IP POE SV3C 8MP X2 5MP SV3C 1080p SV3C and 960P SV3C

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YrbkMgr
Posts: 674
Joined: Sun Nov 24, 2019 12:56 am
Location: Chicagoland

Re: Cannot login after trying to run as service

Post by YrbkMgr » Wed Aug 18, 2021 7:07 pm

kengrome wrote: ↑Tue Aug 03, 2021 3:12 am I have BI running on an old computer. I just got a new computer, installed BI5 on it in demo mode, and was running it normally with two cameras and no problems. Then I tried configuring it as a service, and that's when the problem arose: now I cannot login to the console or to UI3 ...

So I tried uninstalling and reinstalling, but I keep running into the same issue: no matching user/pw. Then I tried to login to console with the user/pass fields blank, and this does not give me an error -- but it also does not open the console. Instead nothing happens -- no new windows, no errors, nothing.

What can I do to get it working again?

First, are you logging into Windows with Admin rights, or as a user with depreciated rights?

Check the Startup tab of BI settings - here's a thread with a similar issue:
Recover login info user/password

Also check Services by running

and check if BI is running, configured to start automatically, and what the "log on as" setting is. If you can't figure it out from there, show a screenshot of the Startup Tab. If you can't even do that... stop the BI service and try opening the console. Let us know what happens.

  • "Whenever I take something apart to fix it and put it back together again, I end up with like six really important looking pieces left over" -Tim Allen
  • If you know what your after, you'll recognize it when you see it.
HeneryH
Posts: 666
Joined: Thu Jul 18, 2019 2:50 pm

Re: Cannot login after trying to run as service

Post by HeneryH » Wed Aug 18, 2021 7:47 pm

I think there is a setting in the main settings for allowing for a user/pw separate from the Windows account user/pw.

But then you'd be in a catch-22 about needing to get in in order to see the setting for allowing you to get in :)

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YrbkMgr
Posts: 674
Joined: Sun Nov 24, 2019 12:56 am
Location: Chicagoland

Re: Cannot login after trying to run as service

Post by YrbkMgr » Wed Aug 18, 2021 7:54 pm

The PW in the Startup tab is meant to require a PW when the BI console is minimized to the tray. It doesn't affect launching the BI console unless the Windows Logon account does not have Admin rights.

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  • "Whenever I take something apart to fix it and put it back together again, I end up with like six really important looking pieces left over" -Tim Allen
  • If you know what your after, you'll recognize it when you see it.